As per October 2011.
Phoenix Solar Pte Ltd places a great deal of importance on the protection of your data. This declaration explains the precautionary measures which we have taken to protect your personal information when you visit our website. It describes the personal data which we record, what we use it for and to what extent you can determine how we use it. Moreover, it addressed the security precautions which we have taken to protect your personal information, how you can view this information and, if appropriate, update it. In the light of the above, please take note of the following information.
Recording of information by Phoenix Solar Pte Ltd
Collecting of personal data
You can generally view the websites of Phoenix Solar without having to enter any personal information. On certain pages you may be asked for personal information for us to carry out a certain service or a transaction you have requested. The personal information which we record may include the following:
Contact details, e.g. your name, title, name of your firm/organisation, e-mail address, telephone and telefax number and postal address; information on your company and your position; your preferences for e-mail marketing; information on your nationality and your place of residence which we can use to ascertain whether you are entitled to receive information about certain technologies under export control regulations; information which are used to customise your use of our websites and to make it easier for you, including login and technical data; questions on our products and services and orders placed for them; information which help us to identify the products and services best suited to your requirements; registration information for events; feedback on our websites and on our products and services in general.
You do not have to provide any of this information. It may, however, be possible that, in this case, we do not make available the requested service or cannot complete a transaction you have requested.
Collection of data rendered anonymous
We collect information on your visit to our websites. This includes the number of pages you have displayed, the number of bytes transferred, the links you click, the material you access and other activities carried out on the sites of Phoenix Solar. In addition, certain standard information is collected sent by your browser to all the websites you visit. This includes, among other information, your IP address, type, functionality and language of your browser, operating system, data and time when you access the website and the website from which you have accessed our site. This information is not linked to your identity and is used solely for statistical purposes.
If, by way of exception, we want to store personal data in a cookie we will seek your permission first.
You can, of course, visit our websites without cookies. Most browsers, however, accept cookies automatically. You can prevent cookies from being saved by changing your browser settings accordingly. If you do not accept cookies our offers may be restricted as to their functionality.
Use of information by Phoenix Solar
Services and transactions
We use your personal information to provide you with certain services or to carry out transactions you have requested, e.g. providing you with information on Phoenix Solar products, registering products purchased, processing product orders, processing guarantee claims, replacing product manuals, answering customer service enquiries, enabling the use of our websites etc. To improve your interaction with Phoenix Solar, information which we have recorded by other means may be combined with the data recorded on our websites.
We use your personal information, if appropriate, to improve our website and the products or services of Phoenix Solar on the website or to facilitate the use of the websites by ensuring that the same information does not have to be reentered or that the websites correspond to your special wishes and interests.
With your permission we use the information on you recorded through our websites to inform you of the products and services of Phoenix Solar. When recording information which we might use to contact you about our products and services you will always be given the opportunity of rejecting the receipt of such notifications. Provided you have given us your written consent, this information may be relayed within the Phoenix Group for advertising purposes. We comply with the scope defined and encompassed by data protection and competition law.
We do not sell or lend against commission any personal data, including user groups and e-mail lists, to people or entities outside the Phoenix Group.
In the case of a job application or enquiry about a job, you may in the event provide us with information, a curriculum vitae for instance. This information may be used within Phoenix Solar, its subsidiaries and associated companies for the purpose of assessing your application. We will only save your application documents for future use if you have given us your permission.
Relaying of personal information
With the exception of the cases cited below, information which you have given Phoenix Solar via our websites will not be passed on to other companies outside Phoenix Solar, its subsidiaries and associated companies without your permission.
Relaying to service providers
Phoenix Solar commissions other companies to carry out services on its behalf such as website hosting, for example, the dissemination of information, the processing of transactions and the analysis of our websites. These companies will only be given the information they need to provide the respective services. They and their employees are strictly prohibited from using this data for any other purpose. Moreover, these service providers are contractually bound to observe provisions on data protection and are not deemed third parties within the meaning of data protection law.
This website uses Google Analytics, a web analysis service of Google Inc. ("Google"). Google Analytics uses what are known as cookies which are text files stored on your computer enabling you to analyse how the website is being used. The information generated by the cookie on how you are using this website is generally transmitted to a Google server in the USA where it is stored. Phoenix Solar Pte Ltd has added the "gat._anonymizeIp();" code to the website to ensure the anonymous collection of IP addresses. This enhancement means that your IP address will be abbreviated beforehand by Google in member states of the European Union or in other states which are party to the European Economic Area Agreement. Only in exceptional cases will a full IP address be transmitted to a Google server in the USA and abbreviated there. Google uses this information on behalf of Phoenix Solar Pte Ltd to evaluate how you are using the website, to compile reports on website activity and to provide Phoenix Solar Pte Ltd with other services associated with the use of the website and Internet. The IP address transmitted by your browser within the context of Google Analytics will not be associated with other data held by Google. You can prevent cookies from being installed by setting your browser software accordingly; may we point out, however, that if you do this you may not be able to use the functions on this website to their full extent. Furthermore, you can also prevent the collection of data generated by the cookie pertaining to your use of the website (including your IP address) and the processing of this data by Google by downloading the browser plug-in available under the following link and installing it. The link is currently: http://tools.google.com/dlpage/gaoptout?hl=en." This link will also give you more information on data protection by Google analytics.
Relaying to distributors
In the context of processing an enquiry which you have made, your personal data may in the event be given to companies which sell our products. In such cases, we only provide these companies with the information which they require to process your enquiry. These companies and their employees are strictly prohibited from using this data for any other purpose. In some cases we may ask for your permission to pass on your information which exceeds the scope of processing enquiries for marketing purposes to distributors. We will, however, only pass on your personal data for such marketing purposes if you have expressly giving your permission.
Relaying in connection with transactions
In connection with certain transactions, your personal information or pieces of such information may eventually be passed on to banks, government officials, cargo carriers or postal authorities from who are involved in carrying out the order.
Relaying of information for other reasons
We may pass on personal data provided this is done within the framework of the law or in the belief that these measures are necessary for one of the following reasons: Compliance with statutory obligations or directives, protection of our rights and our property or urgent circumstances relating to the protection of someone’s personal security.
Phoenix Solar places great importance on the security of your personal data. We deploy a series of different security technologies and processes to protect your personal data from unauthorised access, misuse or unlawful publication. Your personal data are, for example, stored on computer systems with restricted access located in facilities with stringently controlled admission. In respect of the websites where you register yourself, you bear responsibility for keeping your password safe and not relaying this information to third parties.
Your data protection rights
If you do not agree to the collecting of this data for the aforementioned purposes you can register your objection in the contact form. In this case, however, we will not be able to handle your enquiry through this medium. Alternatively, we will be happy to take note of your enquiry by telephone, in writing, by telefax or by e-mail.
If the need arises, please get in touch with the person whose contact data is shown at the end of this document.
International relaying of personal information
As a company with global operations, we also maintain a number of different websites worldwide. Information which you enter via one of our websites in a respective country may therefore be transmitted electronically to the server of this website in another country. We protect your data worldwide through guaranteeing that all our website are subject to this Declaration of Data Protection. Moreover, each and every employee is obligated to maintain data protection and secrecy.
Links to other websites
Our website may contain links to other websites, to Phoenix Solar distributors, for instance, and associated distributor companies, professional associations and government authorities, as well as publications. Although we take every care to ascertain that links on our websites share our high standards and our respect for the individual’s private sphere, we do not assume responsibility for the content, security and data protection on other sites. We also do not check whether the owners of these websites comply with the prevailing provisions on data protection. We make explicit reference to the fact that this Declaration of Data Protection does not apply to the websites of others but exclusively to the websites of Phoenix Solar Pte Ltd. Please therefore take note of the respective regulations of other website owners on data protection.
Our website is not intended for children under the age of 14. For this reason, we do not collect, process or use any information on persons who we know to be under 14 years of age without previously obtaining verifiable approval by a legal representative. Upon request, legal representatives can view information on their child or require this information to be deleted.
Amendments to this Declaration of Data Protection
Phoenix Solar is entitled to update this Declaration of Data Protection at irregular intervals. In this case, the date of the last update, which appears at the top of this document, will be amended accordingly. We will obtain your permission for updates which significantly widen the scope of relaying or the use of your personal information in an extent not indicated in this Declaration of Data Protection at the time when the information was recorded.
Contact partners for questions or requests for information
For all enquiries, comments, complaints or requests for information in connection with this Declaration on Data Protection and the processing of your personal data please contact:
Phoenix Solar Pte Ltd
209 Syed Alwi Road
Tel: +65-6511 9339
Fax: +65-6511 9333